Refunds & Returns Policy

Please contact us before returning items. Change of mind returns will not be accepted. Faulty items must be returned in order for your refund to be processed. Buyers are responsible for return shipping costs unless otherwise agreed. Refunds will only be issued for approved items. Items must be sent back within 5 business days of approval.


Faulty Items

If your order is faulty or not as described, contact us within 2 business days of delivery so we can resolve the issue. Please include photos and a description of the faults.


Damaged or Broken Items

All orders are packaged carefully to minimise the risk of damage during transit. However, due to the fragile nature of our handmade creations, some may become damaged in transit.

If an item arrives damaged or faulty, please contact us within 2 business days of receiving your order so we can resolve the issue.


Return To Sender (RTS)

Australia Post will charge a Return To Sender (RTS) fee where an incorrect address has been entered. If your order is returned to us due to incorrect address details, RTS fee and shipping costs to re-send your order must be paid prior to being shipped out again. If your order is returned to us and you wish to cancel it instead of having it re-sent, the RTS fee will be deducted from the refund amount.


Non-Refundable Items

We do not accept refunds on sale items.

Custom items will not be refunded unless damaged or faulty.

Refunds will not be issued for change of mind purchases.


By placing an order through our website, you are agreeing to these terms and conditions.


If you have any questions or concerns regarding Refunds and Returns, please don't hesitate to contact us!